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Law Enforcement Information Requests

CS4Senior knows customers care deeply about privacy and data security, and we optimize our work to get these issues right for customers.

  • CS4Senior does not disclose customer information in response to government demands unless we’re required to do so to comply with a legally valid and binding order. Unless prohibited from doing so or there is clear indication of illegal conduct in connection with the use of CS4Senior products or services, CS4Senior notifies customers before disclosing content information.
  • Where we need to act to protect customers, we do. We have repeatedly challenged government demands for customer information that we believed were overbroad, winning decisions that have helped to set the legal standards for protecting customer speech and privacy interests. We also advocate in Congress to modernize outdated privacy laws to require law enforcement to obtain a search warrant from a court to get the content of customer communications. That’s the appropriate standard, and it’s the standard we follow.
  • While we recognize the legitimate needs of law enforcement agencies to investigate criminal and terrorist activity, and cooperate with them when they observe legal safeguards for conducting such investigations, we oppose legislation mandating or prohibiting security or encryption technologies that would have the effect of weakening the security of products, systems, or services our customers use, whether they be individual consumers or business customers. For CS4S clients, we offer strong encryption as one of many standard security features, and we provide them the option to manage their own encryption keys. We publish security best practices documents on our website and encourage our clients to use these measures to protect sensitive content.
  • We are members of numerous associations focused on protecting privacy and security, and AWS in particular has achieved a number of internationally recognized certifications and accreditations demonstrating compliance with third-party assurance frameworks. CS4S clients have control over their content and where it resides.